Our Store Terms of Service and Policies
Fine Jewelry Care: Fine jewelry is delicate by nature. A secure fit is essential for protecting your ring. Please email us if you would like to have your ring re-sized. Remove your ring for the gym, gardening, washing dishes, saving the world, or any other activity that involves forcefully holding a metal object. Should you require care or repair for your ring at any time, please get in touch. We understand how important your ring is to you and we will be glad to repair it for you. There may be a cost to your repair if it is damaged.
Shipping & Packaging: Your S.Kind & Co. ethical fine jewelry will arrive in a beautiful minimal gift box. US orders are sent via insured UPS Express at no cost to you - an adult signature will be required upon delivery. International orders are sent FedEx Express International. International shipping fees vary depending on the value of your order and the country we are shipping to. You are responsible for all duties or taxes. Duties vary greatly by country, so please be sure to find out what the import duties are for fine jewelry in your region.
Returns & Exchanges: Made to order pieces are final sale and can not be returned or exchanged. Deposits can be used towards any future purchase and can not be returned. One-of-a-kind pieces can be returned within 7 days of receipt in their original unworn condition. If we have sized a ring for you, or altered it in anyway, it can not be returned. However, it may be exchanged for store credit towards a purchase of equal or greater value for up to 10 days of receipt of the item (if returned in unworn condition) less a retroactive $60 sizing fee. Shipping fees and duties are not refundable. If you are unsure if your purchase is returnable please ask. If you would like to return one of our pieces please email us for instructions and a return code. We will not accept returns without a return code. We are not liable for lost packages. Please insure any shipment you send to us for the full value.
Resizing & Repairs: We want your ring to fit so please get in touch if you would like to have your ring resized. We are happy to take care of all other repairs and adjustments for you. There may be a cost to other repairs. Fine jewelry does occasionally require maintenance and we would love to help you maintain your S.Kind piece for the years to come!
Bespoke Designs: Many of our designs are customizable, in some cases we can add pavé, or make a similar ring for you in a different metal color or with a different gemstone, and are happy to do so when possible without a minimum or additional design fee with budgets starting at $3000. We also often take on completely new custom design projects. We love sourcing unique ethical gemstones and designing special pieces for them. If you have a custom project in mind, please get in touch. Our current bespoke minimum is $6000 (towards the total cost of your project). You will work with us personally at every stage of the process as we work towards creating the perfect design. Custom and customized work cannot be refunded or exchanged.
Viewing Appointments & Consultations: Jacob, the maker of each S. Kind & Co. ring, takes a few in person one-on-one meetings out of a showroom in Manhattan each month. As we are mainly an online operation we ask for a $500 non-refundable deposit towards any future S. Kind and Co. purchase in order to schedule an hour-long meeting where you will also be able to discuss all your custom options. We are also happy to set up a free preliminary 30-minute consultation via phone or facetime.