Fine Jewelry Care: Fine jewelry is delicate by nature. A secure fit is essential for protecting your ring. Please email us if you would like to have your ring re-sized. Remove your ring for the gym, gardening, washing dishes, saving the world, or any other activity that involves forcefully holding a metal object. Should you require care or repair for your ring at any time, please get in touch. We understand how important your ring is to you and we will be glad to repair it for you. There may be a cost to your repair if it is damaged.

Shipping & Packaging: Your S. Kind & Co. ethical fine jewelry will arrive in a beautiful gift or ring box. Domestic orders in the USA are sent via insured UPS delivery at no cost to you - an adult signature will be required upon delivery. International orders are sent Fully Insured via FedEx Express International or UPS Express. International shipping fees vary depending on the value of your order and the country we are shipping to. You are responsible for all duties or taxes. Duties vary greatly by country, so please be sure to find out what the import duties are for fine jewelry in your region.  

Returns & Exchanges: Made to order pieces are final sale and can not be returned or exchanged.  Deposits can be used towards any future purchase and can not be returned. One-of-a-kind pieces can be returned within 7 days of receipt in their original unworn condition. If we have sized a ring for you, or altered it in anyway, it can not be returned. However, it may be exchanged for store credit towards a purchase of equal or greater value for up to 10 days of receipt of the item (if returned in unworn condition) less a retroactive $75 sizing fee. Shipping fees and duties are not refundable. If you are unsure if your purchase is returnable please ask. If you would like to return one of our pieces please email us for instructions and a return code. We will not accept returns without a return code. We are not liable for lost packages. Please insure any shipment you send to us for the full value.

Resizing & Repairs: We want your ring to fit so please get in touch if you would like to have your ring resized. We are happy to take care of all other repairs and adjustments for you. There may be a cost to repairs. Fine jewelry does occasionally require maintenance and we would love to help you maintain your S.Kind piece for the years to come!  

Bespoke Designs: Many of our designs are customizable, in some cases we can add pavé, or make a similar ring for you in a different metal color or with a different gemstone, and are happy to do so when possible without a minimum or additional design fee with budgets starting at $3000. We also often take on completely new custom design projects. We love sourcing unique ethical gemstones and designing special pieces for them. If you have a custom project in mind, please get in touch. Our current bespoke minimum is $6000 (towards the total cost of your project). You will work with us personally at every stage of the process as we work towards creating the perfect design. Custom and customized work cannot be refunded or exchanged. Custom pricing, invoices, and quotes include one design and one additional revision unless otherwise specified. Any additional revisions or design work will incur an hourly fee. Please note that sourcing deposits are non-refundable but may be exchanged for store credit if you decide not to move forward with a project. In contrast, all other custom deposits are non-refundable and not eligible for exchange

Viewing Appointments & Consultations: At S. Kind & Co., our talented maker, Jacob, offers exclusive one-on-one meetings in our Manhattan showroom each month. Since we primarily operate online, we require a $750 non-refundable deposit to secure your hour-long consultation. During this time, you’ll have the opportunity to explore all your custom options and create something truly special.

If you're not quite ready for an in-person visit, we’d love to connect with you through a complimentary 30-minute preliminary consultation via phone or Google Meet. You can schedule that here.